Privacy Policy

1. Information we collect

We collect information you provide directly — name, email address, telephone number, country of residence and any message content — when you request a callback, open an account or contact our desk. We also collect technical information such as IP address and browser type for security and fraud prevention.

2. How we use information

Information is used to respond to enquiries, assess suitability, operate and administer trading accounts, meet legal and regulatory obligations, and improve our services. We do not sell personal information to third parties.

3. Legal basis and consent

We process personal information with your consent or as otherwise permitted under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. You may withdraw consent at any time, subject to legal and contractual restrictions.

4. Disclosure

We may disclose information to service providers who process data on our behalf, to liquidity and settlement partners where necessary to execute your instructions, and to regulators or law enforcement where required by law.

5. Retention and security

Records are retained for the period required by applicable financial recordkeeping rules and then securely destroyed. We apply encryption in transit, access controls and audit logging to protect personal information.

6. Your rights

You may request access to, or correction of, the personal information we hold about you by contacting our privacy officer at privacy@paralaxtrading.ca. We will respond within 30 days.

7. Changes

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.